![]() Merchants now have full visibility to the status of payouts through Finix’s settlement reporting.īecause Passport didn’t have to invest resources into settlement visibility, they could invest in more robust reporting for customers, and start building a roadmap for alternative payment options and partnership opportunities.īy focusing on where they could build the most value for their customers, instead of stressing about payments technology, Passport was able to provide a smoother customer experience. They are able to provide clients with a fully automated reconciliation process that syncs their operational management reporting to their financial reporting. How we would onboard clients was clear and ready."īy partnering with Finix, Passport payments has become a more consolidated system, without using internal engineering resources. ![]() The user interface was ready to go for us to use. ![]() With the easy to use dashboard, the operational team at Passport could dive right in without needing to distract engineers from the core product. The Finix dashboard, where Passport could quickly and easily onboard merchants, was also a selling point. Passport also chose to work with Finix because of the speed at which they could be up and running, while still maintaining control over the payments experience. Finix’s connection to and certification with Worldpay was also enticing, as Passport wanted to route their payments through them as a processor without building out the entire integration themselves. The payments expertise that Finix brought to the table was a big win they were looking for a team that could guide them along the way. Passport chose to work with Finix for a variety of reasons. This gave them the kind of control over the payments experience that they and their customers really needed. When I first joined Passport, they had just launched a strategic initiative to assess their opportunities in integrated merchant processing, with the goal to improve the overall value proposition of our payments product to our clients and their customers, resulting in improved revenue and retention by delivering a superior client experience."Īfter some consideration of different payments solutions, Passport chose to become a PayFac with the guidance and technology provided by Finix. They didn’t want to distract their engineering teams from their core product and thought that integrating payments using an enablement partner was the best way to provide a smoother user experience for both merchants and end consumers. ![]() In 2018 Passport became tired of trying to fit themselves into the one-size-fits-all payments processors and put together a team to go hunting for a better solution. They would have to go back to the payment gateway provider, often waiting several days to receive an answer. For example, if a customer noticed discrepancies in their settlements, customer support reps couldn’t give them an answer in a timely manner. These integrations brought over by clients were not owned or controlled by Passport, which caused undesirable customer experiences. This resulted in Passport losing visibility in the back half of the transaction lifecycle, which created a multitude of issues for clients trying to reconcile their funding with the revenue that was reported out to them. At the time, they were routing authorizations and settlements through third party gateways and processors that had been brought over to them by their customers. In 2018 the CTO at Passport came to the conclusion that the payments infrastructure they had in place was weighing them down.
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